![]() ![]() It’s rather awkward if you frequently need to edit the text with your keyboard. You’ll have to press Windows+H every time after you use your keyboard to resume speaking. And, any time you start typing, Windows will stop listening to your voice. The lack of reliable voice commands for editing is a real problem, as you’ll have to edit the text using your keyboard. While basic voice recognition works very well, the unreliability of the voice commands means this isn’t yet as powerful as paid software like Dragon NaturallySpeaking. We’ve seen this same problem reported by other websites who tested this feature. The dictation feature understood the words we spoke, but often just inserted the words “delete that” rather than processing it as a command, for example. Unfortunately, we found that many of these voice commands don’t yet work consistently. Voice Commands Don’t Always Work Reliably Windows will suggest many of these voice commands to you via tips displayed on the dictation bar. For example, you can say “press backspace” to insert a backspace character, “select ” to select a specific word, “delete that” to delete what you’ve selected, “clear selection” to clear a selection, and “go after ” to position the cursor right after the end of a specific word or phrase. Some-but not all-of the voice commands that work with Speech Recognition also work with voice dictation. RELATED: How to Get Started With Speech Recognition on Windows 7 or 8 For example, to enter the text “She said “hello”.”, you’d need to say “she said open quotes hello close quotes period” aloud. Click Publish to update the system with your changes.įor more information about creating and editing programs, see Work with a program.Just say things like “period”, “comma”, “exclamation mark”, “open quotes” and “close quotes” aloud to do this.Click Add Engine to add an additional transcript engine.In the Transcription Engine section of the UI, select the dialect and transcription engine that should transcribe the interactions.The selected program details are displayed. From the Name column, click the name of the program for which you want to configure extended transcription.A list of all available programs are displayed. Agent Assist, see Get started with Agent Assist. Agent Assist with a Google Cloud platform overrides both Native and Extended Voice Transcription.Extended Voice Transcription Services does not support all languages.Using Extended Voice Transcription Services incurs an additional per minute charge.When a transcription engine is not defined, the system will default to Genesys Cloud Native Transcription.For more information, see Edit, deactivate, or delete an integration. This can only be done when Extended Voice Transcription Services is enabled as an Integration. Genesys also supports Extended Voice Transcription Services, which uses a third party transcription service for added flexibility and access to additional dialects and languages.Īs an administrator you can choose which transcription engine to use for a given dialect in a program. Select which transcription engine to use for voice transcriptionīy default, Genesys Cloud uses its own native Genesys Cloud Voice Transcription engine. Architect: For more information, see Select a flow’s supported language and Set up a language selection starting task.Edge: For more information, see Set the trunk language. ![]() Make any changes to ensure that the correct language is selected for voice transcription: Review how Genesys Cloud handles language selection on the Edge line and in Architect.For more information, see Transcription action. Enable voice transcription for call flows.For more information, see Set behaviors and thresholds for all interaction types in Create and configure queues. Is there a way to generate a transcription of this meeting on Teams or another Office 365 app Many thanks. I now have the recording without the transcription, but I need to transcribe the meeting for research purposes. Enabled voice transcription based on agent queues. I recorded a meeting on Teams but forgot to turn on automatic transcription.Enable voice transcription in speech and text analytics.As a result, no real-time capabilities/use cases are supportable with this type of configuration. As an example, once a 10-minute interaction has finished and is uploaded to the cloud, it will take around 5 minutes for the transcription to complete and become available to end users. As a general rule of thumb, this takes about half the length of the interaction. With a BYOC Premises telephony connection, the transcription occurs after the recording has been completed and uploaded, and depends on the length of the interaction.In a Genesys Cloud Voice or BYOC Cloud telephony connection, transcription occurs in near real-time and is available in the user interface and API within minutes of the interaction completing.For more information, see Genesys Cloud supported languages. Voice transcription is not available in all Genesys Cloud supported languages. ![]()
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